Six Reasons Not to Deploy VoIP
There's plenty to like about VoIP. There's also plenty to hate. While VoIP vendors are good and touting the former they tend to ignore the latter. Here then are six "gotchas" picked up over the years of deploying and reporting about all things related to VoIP. None of which will eliminate the technology from your business' consideration, but all of which must be accounted for when you consider the technology.
1. Reliability Headaches - It's a fundamental axiom of manufacturing engineering and just plain common sense that all things being equal, the product with fewer parts will be the more reliable one. If that's true then VoIP starts out with a significant strike against. Unlike digital networks that just telephony switching equipment, cabling, and telephones, VoIP systems brings the additional complexity of the underlying data network. The choices made at those layers, independent of the VoIP network, will make or break a voice system. Mess up on the VLAN or QoS settings of your switch or router and watch voice quality tank the next time a virus-infected PC spews junk onto the network. Reboot a router or switch and watch voice calls drop. Lose power and in properly designed data network will send voice to you-know-where.
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